SHIPPING & REFUND POLICY
Here are our Shipping, Returns and Refund Policy:
1. SHIPPING & DELIVERY
Orders are dispatched from our business premise within 2 business days where stock is available. Shipping times are estimated at between 3-7 business days depending on your location within Australia.
Posh Beauty ships orders to whole of Australia only.
How much does shipping cost?
Standard Flat rate shipping charge of $8.90 for all orders under $65 weighing up to 0.5kg and $15 for all orders under $65 weighting up to 3kg. Free delivery for orders $65 or more to the whole of Australia. Express Flat rate shipping apply accordingly. Shipping promotions may apply.
For an accurate delivery quote: place the items you wish to order in your shopping cart, proceed to the checkout or Shopping Cart overview page. There is a ‘Calculate Shipping’ calculator under your selected products. Simply enter the postcode or suburb of your shipping address and select the relevant location from the dropdown list that appears and click the ‘Go’ button. The shipping cost calculator will display the total cost for delivery to your selected postcode or suburb. Your final shipping charges will be displayed in your checkout page before you proceed to payment so that you know exactly how much shipping will be. All prices are in Australian Dollars and delivery/freight costs are payable in addition to the product price.
Additional charges may apply upon customer’s request for signature on delivery. Additional charges for registered post will apply.
2. TRACKING YOUR ORDER
Orders dispatched via Courier you will receive a tracking number which enables you to track your delivery on the relevant courier companies website (you will be advised which company has been used in your shipping email).
Approximate delivery times within Australia from when item is shipped:
Major Capital Cities 3-7 working days
Regional Areas 7-10 working days
Do I need to be home to receive my delivery?
We understand that it is not always possible for you to be home to accept a delivery, which is why our drivers will deliver your package without requiring a signature. Our ‘leave at the door policy’ has been widely embraced by our customers for its convenience. If you prefer not to have your item and would like your goods to require a signature on delivery then please leave notes in the comments section when placing your order.
3. SHIPPING DESTINATIONS
Posh Beauty ships goods to all of mainland Australia and Tasmania only.
4. ORDER CANCELLATIONS
If product has not been despatched, you are to inform of your order cancellation in writing to firstname.lastname@example.org. Do provide your name and order number. A full refund will be made via Credit Card or PayPal accordingly.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXEMPTIONS AND NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES AND REFUNDS
We generally do not allow a return or exchange of product(s) due to change of mind or incorrect order by customer. Excluding cases where the product was shipped due to our error or was considered to be faulty on arrival. You may return item(s) to us in it’s original or new condition, unopened and unused with proof of purchase within 14 days of delivery. We’ll process a replacement, exchange or refund immediately if it is a result of our error (you received an incorrect or defective item). We’ll also pay the shipping costs under these conditions.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
RETURNS AND REFUNDS
Please note that all product(s) are fully checked before dispatch, but in the unlikely event of faulty or damaged product(s) please return it to us within 14 days of delivery. We will happily send you a replacement product. If the product is not found to be faulty, we are happy to re-ship the item(s) back to you and you may be liable to pay the postage costs, otherwise they will be destroyed after 90 days. Due to false promises to return goods to us in the past we regret that we are unable to send replacements until the faulty product has been returned to us.
A restocking fee of 15% will be charged on returned items, unless incorrect or defective. Replacements are also exempt from restocking fee. After 14 days of delivery, replacements or returns will not be accepted.
In the case of a refund you should expect to receive it within 15 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3-5 business days).
If you need to return an item, please email Customer Service at email@example.com with order number and name. Please DO NOT return your items before your request is accepted. We’ll notify you the status of your request.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will also notify you via email of your refund once we’ve received and processed the returned item.