Terms & Conditions

Welcome to Posh Beauty. On this page you will find information relating to our terms and conditions for our online shopping services.

If you have any questions that are not answered here, please feel free to e-mail us at info@poshbeauty.com.au.

We accept credit card, direct debit (in store) and cash payments (in store). If you would like to pay via direct deposit, you will be advised via text of our bank account details to purchase. Once we have confirmed that the payment has been credited to our bank account, your purchase will be confirmed and a receipt will be emailed to you. We use BankWest Bpoint as our payment gateway provider.

Bank Details will be provided upon sale confirmation.

All prices are in Australian Dollars (AUD). Posh Beauty has the right to change or update pricing from time to time.


We reserve the right to cancel or change prices and promotions at any time.

Posh Beauty reserves the right to accept, cancel, decline or refuse a sale for any reason.

Please be aware that images may vary depending on your computer settings and therefore may not give a true depiction of what they actually look like. Please bear this in mind when browsing them.


Posh Beauty reserves the right to cancel or change promotion(s) at any time.

Registration is completely optional. When you register you consent and agree to receive marketing information, offers and special discounts from Posh Beauty. Registration may include submitting your name, email address, address, contact numbers, options on how you wish to receive updates and promotional material and other information. You may access this information at any time by logging in and going to your account.

Any order placed with Posh Beauty using the online store website is an offer by you to purchase a particular product for the specified price (including the delivery, tax and other charges) at the time of the order and under these Terms and Conditions. Posh Beauty retains the right to reject your offer of purchase for any reason. These may include but will not be limited to the unavailability of any product, an error in your order, or an error in the product description or price posted on the website. Posh Beauty will confirm your order within 2 business days of your order request.

Pay using your PayPal or Credit Card. Direct debit bank transfer and cash payment accepted in store only. All our prices already include GST.

At Posh Beauty, we are committed to offering our customers convenience, service, product quality and availability online.

Prices displayed online are current at the time of issue, but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice.

All products are covered by statutory warranties, namely we warrant the products we sell to you are free from defects in workmanship and materials; of merchantable quality; fit for the purpose for which they were made and will match the description contained in our online catalogue or any sample provided to you. All products will meet these statutory requirements for at least three months from the date of purchase unless the product is covered by an extended warranty.

Statutory and extended warranties (if applicable) will not apply where you have caused the products to become damaged whether intentionally or unintentionally.

We recommend that you refer to the online catalogue, packaging instructions or manufacturer for further information about the intended purpose for which a product was made.

We reserve the right to test or assess any product returned to us in order to determine whether a breach of warranty has occurred.

Orders are dispatched from our business premise within 2 business days where stock is available. Shipping times are estimated at between 3-7 business days depending on your location within Australia.

Posh Beauty ships orders to whole of Australia only.

How much does shipping cost?

Shipping charges will vary depending on weight, location, standard or express and will be be calculated at checkout. Shipping promotions may apply.

For an accurate delivery quote: place the items you wish to order in your shopping cart, proceed to the checkout or Shopping Cart overview page. There is a ‘Calculate Shipping’ calculator under your selected products. Simply enter the postcode or suburb of your shipping address and select the relevant location from the dropdown list that appears and click the ‘Go’ button. The shipping cost calculator will display the total cost for delivery to your selected postcode or suburb. Your final shipping charges will be displayed in your checkout page before you proceed to payment so that you know exactly how much shipping will be. All prices are in Australian Dollars and delivery/freight costs are payable in addition to the product price.

Additional charges may apply upon customer’s request for signature on delivery. Additional charges for registered post will apply.

Orders dispatched via Courier you will receive a tracking number which enables you to track your delivery on the relevant courier companies website (you will be advised which company has been used in your shipping email).

Approximate delivery times within Australia from when item is shipped:

Major Capital Cities 3-7 working days

Regional Areas 7-10 working days

Do I need to be home to receive my delivery?

We understand that it is not always possible for you to be home to accept a delivery, which is why our drivers will deliver your package without requiring a signature. Our ‘leave at the door policy’ has been widely embraced by our customers for its convenience. If you prefer not to have your item and would like your goods to require a signature on delivery then please leave notes in the comments section when placing your order.

Posh Beauty ships goods to all of mainland Australia and Tasmania only.

If product has not been despatched, you are to inform of your order cancellation in writing to info@poshbeauty.com.au. Do provide your name and order number. A full refund will be made via PayPal accordingly.

We do not allow a return or exchange of product(s) due to change of mind or incorrect order by customer. Excluding cases where the product was shipped due to our error or was considered to be faulty on arrival. You may return new, unopened items within 14 days of delivery. We’ll process replacement or return immediately if it is a result of our error (you received an incorrect or defective item). We’ll also pay the shipping costs under these conditions.

Please note that all product(s) are fully checked before dispatch, but in the unlikely event of faulty or damaged product(s) please return it to us within 14 days of delivery. We will happily send you a replacement product. If the product is not found to be faulty, we are happy to re-ship the item(s) back to you and you may be liable to pay the postage costs, otherwise they will be destroyed after 90 days. Due to false promises to return goods to us in the past we regret that we are unable to send replacements until the faulty product has been returned to us.

A restocking fee of 15% will be charged on returned items, unless incorrect or defective. Replacements are also exempt from restocking fee. After 14 days of delivery, replacements or returns will not be accepted.

In the case of a refund you should expect to receive it within 15 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3-5 business days).

If you need to return an item, please email Customer Service at vivian@posh-lashes.com.au with order number and name. Please DO NOT return your items before your request is accepted. We’ll notify you the status of your request. We will also notify you via email of your refund once we’ve received and processed the returned item.

16. GST
The prices displayed on this website include 10% Goods and Services Tax (GST). The Posh Beauty website has been intended for use by Australian residents only.

This web site may contain links to other web sites (“linked web sites”). Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked web sites. Our links with linked web sites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked web sites, or of any information, graphics, materials, products or services referred to or contained on those linked web sites, unless and to the extent stipulated to the contrary.

We undertake to comply with the terms of our privacy policy which is annexed to these terms and conditions. Please refer to our Privacy Policy for more information.

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

Access to this web site may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.

These terms and conditions are governed by the laws in force in the State of Victoria.

By returning to the Web Site, you acknowledge that you have read, understood and accept the above terms of use.